Last Updated: January 15, 2025
1. Introduction
Southern Cross Expeditions Australia ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Personal Information
- Name and contact information (email, phone number, address)
- Travel preferences and adventure interests
- Communication history and inquiry details
- Payment information (processed securely through third-party providers)
Automatically Collected Information
- IP address and geolocation data
- Browser type and device information
- Website usage patterns and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
- Respond to your adventure inquiries and provide travel recommendations
- Customize our services based on your interests and preferences
- Send promotional emails about new adventures and travel opportunities
- Improve our website functionality and user experience
- Comply with legal obligations and protect our legitimate interests
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Trusted service providers who assist in our operations (email services, analytics)
- Legal authorities when required by law or to protect our rights
- Business partners for specific adventure programs (with your explicit consent)
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.
6. Your Rights
Under Australian privacy laws, you have the right to:
- Access your personal information we hold
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications at any time
- Lodge a complaint with the Australian Privacy Commissioner
7. International Transfers
Your information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
8. Retention Period
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: [email protected]
- Phone: +61 3 9642 8890
- Mail: Level 15, 450 Collins Street, Melbourne, VIC 3000, Australia